|
How
much is StenoCAT 32?
What
kind of computer do I need to run StenoCAT 32?
Can I still use my dictionary?
Is it compatible with my Writer?
How
do I qualify for a Reporter Home Key?
How
do I renew my reporter home key? It no longer works.
Will you update my old home key to run StenoCAT
32?
Can
I apply subscription payments to a purchase at a later date?
How does the
subscription renewal work?
GENERAL
About
"Classifieds" you see elsewhere...
About Keys...
I Have a Scopist...
Audio Synchronization Utility - "Insync"
Local & State Association Conventions -
Training
|
How
much is StenoCAT 32?
StenoCAT 32 is fully Windows, full 32-bit, and runs on the fastest
computers with the latest Microsoft Windows operating systems available
on the market. You have two options with StenoCAT 32: |
- OPTION
1: Purchase
the software for $3,999 (Reporter version*). This includes
1 year of support and webinars. Software updates released during
that year of support are included. Once your initial support expires,
additional support can be purchased. Any additional upgrades must
be purchased for an additional price, to be determined at the
time of the release.
- OPTION
2: Subscribe to StenoCAT 32. By far the more popular
option, our subscription provides you with 32-bit software, support.
updates and webinars. You never need to worry about support, or
whether you need to buy an update. There is a one-time nonrefundable
startup fee. From that point on (unless you let your contract
lapse) you pay only the subscription rate. Student and Edit Station
Subscriptions are also available for a smaller subscription rate.
(*We
may be running a special offer. Please call 800-909-9199 for details.)
Table
of contents
|
|
What
kind of computer do I need to run StenoCAT 32?
Please
see our "System
Requirements" section for detailed information.
Table
of contents
|
|
Can
I still use my dictionary?
Over
the years we have determined that more often than not, most translation
"issues" can be traced back to a dictionary that simply
needed some clean-up.
Obviously, dictionaries
from older StenoCAT versions have better conversion rates than those
from other systems, but our technical support staff has plenty of
experience helping our customers convert to their new system. If
your dictionary needs additional outside help, we can also recommend
resources that have worked well for other customers in the past.
Table
of contents
|
|
Is
it compatible with my Writer?
StenoCAT
32 is compatible with all writers with a serial port connection.
Gigatron is constantly developing StenoCAT 32 software to meet changing
standards for operating systems and hardware compatibility.
There are some
writers that are not completely compatible with Windows 2000 or
XP, including Stenowriter/Merit Writer (or other variations of the
Merit Writer) and Baron. Please verify with your Gigatron Sales
representative about its compatibility with the system you are planning
to use.
Table
of contents
|
|
How
do I qualify for a reporter home key?
If you are an active StenoCAT32 Subscriber (i.e. your license type
is "GSC32-S-SC"), you may have the option to add a USB home key
during your subscription renewal period.
To order your
USB StenoCAT home key, login to your account on our website and
visit the store to review your purchase options. If you purchase
a home key during your renewal, it will work for the entire duration
of your renewed subscription period. When it expires, you will have
the option to renew it for the same period as your reporter subscription.
Keep in mind that home keys are for YOUR use only, and cannot be
used concurrently with your realtime key or given to another Reporter,
Scopist, etc. (Currently this renewal price is $99.00 per year.)
Gigatron reserves
the right to refuse home key renewals on any key over five years
old or where the license has lapsed or not been maintained in active
status. Home Keys are not subject to replacement except during the
first year warranty period. Home key purchases and renewals are
non-refundable. Limit one GSC32 secondary key per license.
Table
of contents
|
|
How
do I renew my reporter home key? It no longer works.
To run a limited version of StenoCAT32 on a home key, it must
meet the following terms:
- It must
be a "GSC32 Key" type (if it was purchased circa 1990-2000, it
is most likely not eligible for renewal). Your key may display
a label on the key indicating its key type. If there is no label,
or if the label is illegible, simply login to your account on
our website to check your license profile. Ineligible key types
are: "Spectrum Key" or "Platinum Key" "Edit Key" "Full Key" or
"Home Key"
- It must
be designated under your GSC32-S-SC* license as a "secondary"
key.
- You may
need to update to the latest version of StenoCAT and install the
latest key drivers if your key cannot be activated.
- If you have
an old key that has become damaged and/or is no longer under warranty,
you may return it to Gigatron and purchase a new home key under
the current sales terms offered in the online store. Contact your
sales rep for an RMA number before sending your key to us.
Table
of contents
|
|
Will
you update my old home key to run StenoCAT 32?
No. For
users upgrading from older versions of StenoCAT (Spectrum, Platinum,
OPEN), Home
Keys will
not be eligible for use with Stenocat 32.
Table
of contents
|
|
Can
I apply subscription payments to a purchase at a later date?
No.
Table
of contents
|
How
do subscription renewals work?
When you renew your annual subscription, our online store will automatically
add 365 days to your original expiration date on file. Your key may
be immediately activated for the new expiration date. Lapsed subscriptions
are subject to a late renewal fee of of $199.00.
Table
of contents
|
GENERAL
TOPICS
|
|
About
"Classifieds" you see elsewhere...
Can I purchase StenoCAT through the classifieds I see in JCR and
on the web?
If you do, beware. The NCRA Journal of Court Reporting even
published an articleaddressing this issue. Any software that is
over five years old is already obsolete in today's fast changing
technology environment.
Our policies
are as follows:
- Gigatron
reserves the exclusive right to transfer software licenses.
- Not all software
licenses are transferable.
- Fees of $350
must be paid to Gigatron prior to the transfer.
- Support is
not included and is not transferable. CHeck with your sales rep
for current support pricing..
- Subscriptions
are nontransferable.
- Remember,
if your license is not registered with Gigatron, you are not eligible
for support, updates or replacement parts.
Table
of contents
|
|
About
Keys...
Hardware
keys help protect your software from unauthorized use. We do not
make the keys, but have contracted with the software industry's
most prominent maker of security products. Your software will work
only when the key is connected to a port on the back of your computer.
- Replacement
of "Bad Keys"
The keys come with a limited warranty that we extend to you. If
one goes "bad" within a year we will replace it without charge
(plus shipping). If it is past warranty there is a replacement
fee of $85, plus shipping. You will also need to return the "bad"
key so that we can return it to the manufacturer. If you do not
return it to us, we will consider it a "key in use" and invoice
you for the full price of a second license of the software, depending
on the terms of your license and your specific profile.
- Replacement
of "Lost/Stolen Keys"
If you are unable to return a key to Gigatron, then it will be
considered a "lost or stolen" license, and this license will not
be eligible for further software updates, support, or key replacements.
A new license will be required to receive a new key. We request
that you notify Gigatron (through the website login/contact request
or through email ) immediately if you want to report your key
lost/stolen. If you do not wish to take the risk of this replacement
cost, you may be able to purchase insurance to mitigate this loss.
- USB port
keys
Most new computers come with USB ports. StenoCAT 32 comes
standard with a USB key. Pictures
and additional info here.
- Can
I swap my Parallel Port Key for a USB key?
Some
StenoCAT 32 parallel port keys are eligible for our key exchange
program. Please check with your sales rep for details.
Table
of contents
|
|
I
have a Scopist...
Can I get
a "home key" for my scopist to use?
No, this is not allowed under the License Agreement. The GSC32
Home Key is for Reporter use only, and is designed for a Reporter
to conveniently to leave the realtime key ("primary key") at the
office and have another limited functionality key ("secondary
key") available to use at a second "home" computer. If you want
a key for your Scopist, Gigatron requires a separate Scopist license
which is available for subscription or purchase. Just ask for
the "Scopist version" of StenoCAT.
What are
my options for the scopist package?
Like the "Full" version of our software, you can
purchase or subscribe to the "Edit Station/Scopist Package"
version of StenoCAT 32. This software provides edit functions
only -- no realtime. Scopist subscriptions are eligible for only
one scopist key per license.
Table
of contents
|
|
Audio
Synchronization Utility - "Insync"
Does
your company provide software to do audio synchronization of transcripts?
Yes, provided you have purchased the InSync utility.
Table
of contents.
|
|
Local
& State Association Conventions: Training
Our trainers
and sales representatives field frequent requests to travel to
state and local reporting association meetings throughout the
year. We appreciate the need for high-quality product training
and knowledgeable corporate representation. Please visit our Training
Opportunities page for more information.
Please call
us on 1-800-909-9199 if you are interested in having an independent
trainer talk with you about fees and arrangements. We will respond
by referring any available trainer(s) to your organization.
|
|
|
