Sales Terms & Conditions

General - Online Services:

We offer Email Notifications, Online Invoice Viewing, and Auto Pay to eligible customers. You are eligible for online services after setting up a login account and password. Your password has the same effect as your written signature in connection with the Terms and Conditions of each sale. Your password should always be kept confidential and not be presented to another party. Representatives of Gigatron shall never ask for your password. It is important that you always keep your contact and billing information up to date.

Email Notifications allows you to receive automatic notifications for upcoming renewal invoices, confirmation of successful or failed renewal charges, and upcoming credit card expiration for automatic payment schedules. Email notifications are available to enrolled Auto Pay subscribers.

My Invoices displays your recent invoice history online for a period of two years. Customers enrolled in Auto Pay can view their next scheduled renewal charge. Note that applicable taxes are only added at the time of renewal during the checkout process.

Auto Pay allows you to pay for your renewals via automatic charge to your credit/debit card according to the settings authorized in your “Manage Subscription” service. You will be automatically enrolled in Auto Pay upon your first purchase. You may review your next scheduled charge by logging into My Account. You may opt out of Auto Pay during your purchase, or you may change your instructions at any time subject to reasonable limitations. The automatic renewal terms will continue at the selected frequency until you cancel or change your settings, or until pricing changes are implemented in the store options.

Enrollment and Authorization: When you make a purchase online, you will be asked to agree to the accept Auto Pay Enrollment. When you agree, you will be automatically enrolled in Online Services including AutoPay at the default settings, which may be changed at your convenience. If you do not agree, you will not be enrolled in Auto Pay.

Opt Out / Manage Subscription: You may access the clearly marked “Manage Subscription” option in My Account Licenses to cancel auto pay enrollment at any time, but no later than 48 hours prior to your next scheduled automatic payment. You may also use it to change your billing/shipping contact information, your preferred credit/debit card, and/or your renewal frequency. You may not make changes to automatic charges once a license renewal is displayed as “In Process” on your license.


All payments shall be made in United States Dollars. We accept Visa, MasterCard, Discover, and American Express. It is your sole responsibility to pay your invoices on time (on or before your expiration date) to avoid lapse fees or software license interruption. Keep your account current by updating your approved credit card, billing, and shipping information as and when required.

Invoices and Notices of Invoices:

You will not receive a paper invoice. If enrolled in Auto Pay, we will send you an email message for each billing period notifying you that your current bill is available for viewing. If your bill remains unpaid for more than ten calendar days, your services will be discontinued.

Sales Tax:

California residents are required to pay sales tax on software. If applicable, sales tax will be added to your invoice at the rate effective when your credit card is charged.

Electronic Invoices:

Recent invoices are available online in the My Account tab. A login ID and password are required. You may view or print your invoices from there.

Shipping & Receipt of Software:

Most of our products are available over the internet and do not require shipment. When you download and install your software, it is considered “received” and “in use” at the shipping address on record for all intents and purposes. If a shipment is necessary, we will use services such as Federal Express, UPS or USPS.

International Orders:

Duties and taxes on international orders may be assessed by local officials and billed to you separately. There may also be additional freight charges applicable for particular destinations. You may email us with a request for a quote prior to placing your order. Some international locations do not support toll-free calling services. If you place your order, you understand that services may be limited to long distance international toll calls and Internet message boards. If you have purchased a keyless product, no shipment is required.

Software Subscription Sales:

Subscriptions provide the buyer with one single-user license to use the software during the limited time of the subscription. The subscription includes unlimited support and updates throughout the subscription period. When the subscription is expired, the license to access the software and support is also expired.

Software Subscription Renewals:

Auto Pay renewals may be canceled by using the Manage Auto Pay function available after logging into your account. Our cancellation policy does not allow cancellations during the 48 hours prior to a pre-approved scheduled charge, or whenever an “In Process” message is displayed on your renewal status.

When you renew your annual subscription, our online store will automatically add 365 days to your original expiration date on file (not the date you place your renewal). Other renewal options which may be available for some products include: 1 month (30 days), 3 months (92 days), and 6 months (183 days).

After your online transaction is complete, your license record shall be immediately updated to the new expiration date.

Lapsed subscriptions are subject to late renewal fees up to $199.00. If you pay the lapsed subscription fee, your expiration date will be updated so that you receive the full term of your renewal.

Retired customers may notify Gigatron of their retirement status if they have a need to access expired software. For a small fee, you may obtain temporary limited access to your old license subject to the terms of the License Agreement.

Software Purchase Sales:

Purchased software provide the buyer with one single-user license to use the software. There is no expiration date. New purchasers receive support and updates for the first year after purchase. Thereafter, any additional support must be purchased at the market price. If the user is on the latest version, they may buy a 30 day support contract. Updates to the software are available from time to time at market price.

30-Day Support Contracts:

Support Contracts are sold in 30 consecutive calendar-day increments, beginning on the day of the sale and ending on the 30th calendar day thereafter. Live technical assistance via phone is not available on weekends or holidays. Contracts include the following:

  • Live technical assistance via phone
  • Access to select Webinars
  • Online Knowledge Base
  • Message Board

Message Board:

An online forum is available for licensed customers with active support contracts or current subscriptions to exchange technical information and professional help. Available 24/7; however, our support personnel moderate the board only during support business hours.

Customer Care ("Support"):

Customer care is available to licensed users with active support contracts or current subscriptions. Office hours are 7:00 a.m. to 6:00 p.m. PST.

Return and Cancellation Policy:

Refunds are not available on the following services: Startup Fee on new licenses, Subscription Renewals of existing licenses, or 30-day customer support contract purchases. These service items are defined as "non-refundable" on your sales invoice.

Within the first 30 days of your new software license purchase, you may obtain a refund of the software subscription price, less a Cancellation Fee of $25.00 and a 3rd Party Credit Card Processing Fee of 6% to 8%. The Startup Fee is non-refundable and may not be canceled.

Please contact us with a request for a return authorization number and license deactivation instructions. If applicable, we will provide you with instructions for your return via certified mail delivery or other applicable confirmation service. When your return is received and/or your license deactivation has been confirmed, your refund will be processed within five business days. Any returns of the OpenWrite product may be subject to a restocking fee.

  • Exception on Subscription Renewals: If you have inadvertently renewed your subscription twice, please contact us within the same business day before 4PM PST and your transaction will be voided without charge. Any requests for cancellation made after 4PM and within 72 hours of the duplicate sale will incur a credit card processing fee of 6% to 8%. No requests will be accepted beyond 72 hours of the duplicate sale. These sales shall no longer meet the exception rule.


All purchases through our website or through a telephone call will require you to accept the Terms and Conditions and Privacy Statement in order to complete your sale.

  • Applies to all sales. Revised October 30, 2023.