On occasion you may have a need to send us files. Here are some general guidelines and instructions to follow. TECHNICAL QUESTIONS WILL NOT BE ANSWERED THROUGH E-MAIL UNLESS IT CONTAINS A FILE ATTACHMENT THAT IS NECESSARY TO RESOLVE YOUR ISSUE. For all other questions that do not require a file attachment, we will gladly answer your question on our Message Board.

1. Go into your E-mail.
2. Type the e-mail address: help@gsclion.com
3. If you spoke with a particular technician, put ATTN: Technician's Name in the SUBJECT box.
4. Type in the body of the message. Include your full name and customer number and what the e-mail is regarding.
5. Click on the ATTACH button. Some e-mail systems will designate this with a paper-clip icon. Other e-mail systems you will need to click on Insert - File.
6. You will now need to locate the file that you are attaching. Click on the BROWSE button.
   • If the file is located on a floppy disk, simply choose the A: drive.
   • If the file is located on your desktop as an icon, choose C:\WINDOWS\DESKTOP, or simply choose DESKTOP.
   • If the file is in StenoCAT 32, you will need to go through the following folders by double-clicking each one of these items:
     • C:\Program Files\StenoCAT 32\Users\Your Name\Jobs (Jobs)
     • C:\Program Files\StenoCAT 32\Users\Your Name\Dicts (Dictionaries)
     • C:\Program Files\StenoCAT 32\Users\Your Name\Template (Templates)
     • C:\Program Files\StenoCAT 32\Users\Your Name\Settings (Smartkey sets and other settings)
7. Send the file.

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