StenoCAT 32 support coverage varies depending on whether you subscribe to or have purchased a license for the software. But "having support" essentially means you are entitled to the following:

• Unlimited phone assistance 7am-6pm, PST, M-F, holidays excluded.*
• Access to Message Board
• Downloads

Subscribers: Your support contract is the main part of your subscription, so every year when you renew, you can relax knowing that you've always got the support, updates, and whatever else you need.

Purchasers: Your license purchase comes with a 1 year support contract. This includes phone based help and access to our message boards in addition to our complementary knowledge base services. Should you require additional assistance after that first year, you may purchase a 30-day contract for $295. We also invite you to visit our technical support knowledge base, which contains a great deal of helpful documentation at no cost.

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* Toll free telephone support is not available outside of the US, Canada, the Virgin Islands and Puerto Rico.